Unable to assign text-to-speech

To resolve this issue:

1. Cancel the accommodations assignment window.
2. Check the student’s assigned test:
   • No test assigned: Select the student and click Assign Test to assign the test. Then try assigning the accommodation again.
   • K-2 test assigned (including Skills Checklist and K-2 Screening tests): This test has built-in audio for all students and is not compatible with text-to-speech.
3. Check the student's status. If the status is anything other than Awaiting Student, take the steps below:
   • Testing or Paused: Suspend the test, then select the student and choose Test Again from the Select Action menu.
   • Suspended or Terminated: Select the student and choose Test Again from the Select Action menu.
   • Confirmed or To Be Confirmed: Select the student and choose Do Not Confirm from the Select Action menu.

4. Ensure your firewall allow list is up to date, noting the sites listed for text-to-speech here: System Requirements

5. If you’ve verified that the student is assigned a compatible test, and the text-to-speech options are still greyed out, please contact NWEA Partner Support.

 
If the Assign button is cut off or not visible:

1. Maximize the browser window if not already maximized.
2. Zoom out in the browser window with the keyboard shortcut Ctrl + minus (Cmd + minus if using a Mac).

 
See also:

• How to assign text-to-speech to a student