Verify the search criteria
- Check the spelling of the name. You can search with the first 3 letters of the name.
- Broaden your search criteria. If it is too specific it may bring up no results.
Search using "No School Assigned"
If proctors add students on the fly, the profile may not be assigned to a school. When searching for a student, change the School menu to "No School Assigned" and try the search again.
Note that students who are not assigned to schools will not show up on reports. See Fix Student Profiles for help with completing the student's profile so they appear on reports and are easier to find in test sessions.
Check your test term dates
Manage Test Sessions searches for students who are rostered to the current term. If the term for which you are setting up test sessions have not yet begun, you may not find any students when searching. A user with the System Administrator or District Assessment Coordinator role can check the current term dates and modify them if necessary:
- Go to Manage Preferences > Manage Terms.
- Select the current term, then View Update Terms.
- Verify that the term is active and check the test window start and end dates.
Verify that the students you are testing have been correctly rostered for the current testing term:
In order to test, your organization must roster students for every testing term. See Fix Student Account Profile to make sure the student has been added to the term. If students have not yet been rostered for the term, contact the data administrator for your organization.
See also:
Clear browser cache
In some instances, previous search results are stored in the cache and will interfere with any other searches you attempt. See How to clear various web browsers' caches.
